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Last updated: 12/31/2024
At CodeSaif, we strive to offer high-quality digital products, such as eBooks, online courses, software tools, and templates, designed to help you succeed in the IT industry. We understand that purchasing a digital product is a significant decision, and we want to ensure that you are fully satisfied with your purchase.
Please read our Refund and Returns Policy carefully before making a purchase.
1. Refund Policy for Digital Products
Since CodeSaif offers digital products that are immediately accessible after purchase (e.g., eBooks, online courses, downloadable tools), we do not offer refunds or returns once the product has been delivered or downloaded.
However, we understand that in some cases, issues may arise, and we want to provide a fair resolution. Refunds may be considered under the following circumstances:
- Defective or Faulty Products: If you experience issues accessing or using the product due to defects in the product or technical errors on our part, you may be eligible for a refund or replacement. Please contact our support team within 7 days of purchase, and we will assist you in resolving the issue.
- Duplicate Purchases: If you accidentally make a duplicate purchase (e.g., purchasing the same course or product twice), please contact us within 48 hours to request a refund for the duplicate order.
- Unauthorized Transactions: If you believe that your payment was unauthorized or fraudulent, please notify us immediately, and we will investigate the matter. If the transaction is verified as fraudulent, you may be eligible for a refund.
2. Non-Refundable Products
The following products are non-refundable:
- Digital products that have been fully accessed or downloaded.
- Subscription-based services, such as membership access to courses, which have been accessed.
- Special offers, discounts, or promotional items purchased during a sale period.
3. How to Request a Refund
If you believe you are eligible for a refund based on the conditions above, please contact us at contact@codesaif.in with the following details:
- Order number
- Product name
- A brief description of the issue or reason for the refund request
- Proof of purchase (e.g., order confirmation email or payment receipt)
Our team will review your request and respond within 5 business days.
4. Exchanges and Replacements
We do not offer exchanges or replacements for digital products once they have been downloaded or accessed. However, if a product is defective or inaccessible, we will provide a replacement or assist in resolving any technical issues to ensure you can fully use the product.
5. No Returns for Digital Products
Due to the nature of digital content, we do not accept returns. Once you have accessed or downloaded a product, it is considered used, and returns are not possible.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes to the policy will be posted on this page with the updated date. Please review this policy regularly to stay informed of any updates.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you would like to request a refund, please contact us at:
Email: contact@codesaif.in
